Manager CSS
- On-site, Hybrid
- Zaltbommel, Gelderland, Netherlands
- CSS
Are you a natural leader passionate about quality and customer success? Take charge of our CSS team and drive results in a dynamic organization!
Job description
Manager CSS
Are you a driven leader with a passion for quality and customer satisfaction? Do you have experience leading teams and optimizing processes? If so, we are looking for you!
About the role
As Manager CSS (Customer Services Success), you will ensure a seamless customer journey, from onboarding to offboarding. You will lead the CSS team and oversee quality management within our company. You will collaborate closely with different departments to ensure clear, efficient, and customer-focused processes.
Your responsibilities
Designing, communicating, and reporting on all CSS processes.
Ensuring pre-sales and post-sales arrangements are executed effectively.
Managing the customer complaints process and improving client relationships.
Overseeing sales order management to ensure timely delivery.
Maintaining our quality management system (ISO9001).
Managing vendor relationships to maintain our preferred status.
Leading, coaching, and developing the CSS team.
What you will do
Regular meetings with departments like Sales, Finance, and (C)ISO to keep processes aligned.
Setting up and managing project management flows.
Ensuring smooth customer onboarding and accurate order processing.
Documenting and maintaining quality processes in our systems (e.g., YICE or GitLab).
Organizing and performing internal audits.
Motivating and supporting your team in both technical and personal growth.
Job requirements
What you bring
A bachelor’s or master’s degree in IT or management.
At least 8 years of relevant work experience.
Strong leadership skills: you guide, motivate, and focus on results.
Experience improving customer focus and process efficiency.
Excellent skills in planning, teamwork, and problem-solving.
Dutch language! You need to speak and write in Dutch and English with our clients.
What we offer
A challenging role in a dynamic organization.
Opportunities for personal growth and development with unlimited learning!
A close-knit team where quality and customer satisfaction are key.
Does this sound like your next career step? Apply today and become our new Manager CSS!
On-site, Hybrid
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Who are we?
ON2IT is an international cybersecurity company with Dutch origins. In 2005, the company was founded by Lieuwe Jan Koning and Marcel van Eemeren and in 2018 we expanded internationally to the US with an office in Plano, TX. We now have over 300 customers around the world and continue to grow.
More than 19 years of experience has taught us that cybersecurity needs and priorities vary greatly from one company to another. Therefore, together with our customers, we look at which parts of their cybersecurity need the most attention.
The ON2IT team consists of driven employees who want to add something to their profession and want to make a difference. Personal development is important to us. We strive to be the best in the field of IT security.
We are successful in what we do, as evidenced by the growth we experience as an organization year after year. Together we are building an even brighter future. This year, we are growing faster than ever before. Will you be joining our team?
Are you joining our team?
Have we managed to excite you about this job and our company? Then we look forward to receiving your application! You can apply by clicking the button below. Don’t have an up-to-date resume or have questions about our job procedure? Don’t hesitate to call or send a WhatsApp message to our Corporate Recruiter, at +31 (0)6 1004 9295 to discuss the possibilities.
our location
Our office is located in the province of Gelderland, directly next to the A2 highway. From both directions (Utrecht and ‘s-Hertogenbosch) you take exit 17 to Zaltbommel. Address Hogeweg 35 5301 LJ Zaltbommel