Service Delivery Manager

NOTE: for this position it is required to speak Dutch fluently and be able to write and read in Dutch.

Are you the one who everyone thinks of when there's an escalation needing to deescalate? You, as our Service Delivery Manager (SDM), solve the problems! But just showing up when there's an emergency isn't your style. You want to build a relationship with your clients.

What you will be doing as our Service Delivery Manager
For our Customer Services Success department (CSS), you as our Service Delivery Manager are the primary link between the customer and our cybersecurity services. Not only are you the primary link, you're the connector who understands the customer. You ensure that the customer becomes more aware of their security behavior. You collaborate with the customer on enhancing their cyber resilience and provide them with tailored advice at all levels of cybersecurity. The customer knows they can rely on you and feel supported by you. Together with the customer, you resolve the current issues and challenges.

Additionally, advising the customer with the aim of optimizing the delivered services is part of your role. You proactively investigate and resolve issues for the customers. Therefore, you are responsible for analyzing and evaluating the implemented infrastructure to optimize the delivered 24/7 services from the Security Operations Centre (SOC). You are regularly present at the customers' locations.

About you
Given that we are a company with international clients, it's essential that you are proficient in both Dutch and English. You have a HBO or WO level of thinking and working. If you hold a CISSP or CISM certificate, that would be ideal.

Certainly, with your work experience in cybersecurity, IT, or customer service, you're accustomed to juggling multiple tasks. You're highly organized, able to maintain an overview, and bring calmness to the customer. Furthermore, you are customer-focused and service-oriented. You feel responsible for the customer and take ownership of that responsibility! You proactively address problems and can de-escalate situations. Whenever possible, you anticipate issues and tackle them in advance.

About us

Our CSS department is a relatively small team but with a significant impact. This requires qualities such as decisiveness, the ability to maintain an overview, and being adept at managing relationships—with both colleagues and clients. Be prepared for a dynamic and challenging environment!

"Never trust, always verify." At ON2IT Cybersecurity, we operate according to the Zero Trust strategy to assist our clients in preventing data breaches. Should there be any (international) breach for any reason, we guarantee to inform our clients within minutes about the cause, which data has been compromised, and whether the issue has been resolved. Everything we do revolves around the safety of the customer, and we do it with passion. We work with clients in sectors including retail, healthcare, finance, and government.

We are an ambitious global player in cybersecurity, operating in both Europe and North America. With our ambition, we lead in Zero Trust, innovation, and solutions. We have an informal and open culture, and you'll work with colleagues who inspire each other every day. Together, we're building an even brighter future.

We offer a challenging position (32-40 hours) at the best cybersecurity organization in the Netherlands. You'll have a lot of autonomy and trust, with a high degree of freedom in how you approach your work. You'll have plenty of opportunities to continue developing yourself through training and courses. A comprehensive and well-prepared lunch is provided at the office every afternoon. Additionally, you'll receive:

• 24 vacation days per year, with the option to purchase extra days.
• Mobility allowance.
• Possibilities for remote work (1 or 2 days per week).
• A good pension scheme.
• Opportunities for career advancement.
• Unlimited Learning: unlimited access to training and courses.

If you have any questions about the application process, feel free to call or send a WhatsApp message to Sharon Kuling, corporate recruiter, at +31 (0)6 10 04 92 95.

If you'd like to learn more about the role and the department, you're welcome to call your future manager, Mariska Kossakowski, at +31 (0)6 43 63 02 82.